Once valves and actuators are installed and commissioned on site, the manufacturer’s involvement often lapses to an occasional service call. However, because they’re unaware of the subsequent life of the automated valve, they miss valuable feedback that an end user could give on how that equipment performs.
What users can provide
The perceptions users have of how actuators perform as well as the likes and dislikes those users have of a product are not always evident to the manufacturer. Too often manufacturers make design decisions based on assumptions, thereby missing the real requirements of the user. For example, because of the growing use of smart actuators in many industries, many designers assume users need or want certain features that “smart” can offer. But how many of the features are essential and which are redundant?