Corporations often respond to an increasingly complex business environment by adding new functions, layers, roles, rules, and processes, hampering productivity and hindering growth and profitability, according to a recent study conducted by The Boston Consulting Group (BCG). Reducing complicatedness, the results suggest, can significantly improve responsiveness and create competitive advantage over slower-moving rivals.
Complicatedness can affect any kind of company, the study shows. Size doesn’t matter. Complicatedness can affect even the smallest companies if their processes, systems, and cultures hamper efforts to respond effectively to changing market conditions and customer demands.