Emerson announced its new Remote Assistance service capability to help plant operators immediately respond to industrial valve issues by using augmented reality (AR) technology. The AR technology uses a robust, secure channel certified as ISO 27001-compliant. Valve repairs are advised and guided by Emerson experts as part of the company’s expanding Connected Services portfolio in its Plantweb™ digital ecosystem.
Using a mobile device, plant personnel can securely share their field of view through the AR software as Emerson valve experts help troubleshoot and solve valve problems. Step-by-step instructions are overlaid in the field-user’s application to support installation, calibration or repair actions.
Real-time video communication enables users to resolve issues faster and minimize instruction errors that often occur with audio-only support while eliminating travel time and the cost of getting technicians to the work site. In addition, operators can expand their in-house knowledge base and staff skillsets through on-the-job troubleshooting guidance and recommendations to remediate issues, up to and including oversight of the final repair.
For more information, visit www.emerson.com